Company Description We are One Sutherland— a globalteam working together to create innovative solutions. We celebratediversity in thought, experience, and background, fostering apositive work environment. Sutherland is an equal opportunityemployer committed to professional conduct and mutual success.Founded in 1986, we are a leading provider of business process andtechnology management services, offering analytics-drivenback-office and customer-facing solutions throughout the customerlifecycle. Job Description The Project Manager will perform dutiesincluding: 1. End-to-end project or program management, covering: -Scope, Time, Cost, Quality, Human Resources, Communications, Risk,Procurement/Subcontractor, and Stakeholder Management - Managingall project phases: Initiation, Planning, Execution, Monitoring& Control, and Closure - Applying NICE project managementmethodologies, defining tasks, preparing plans, monitoringprogress, managing scope and changes, motivating the team, andproviding performance feedback - Serving as the primary contact forprojects, representing NICE or the Business Unit in internal andexternal forums, and advising clients on roadmaps and ROImaximization - Proactively managing issues, providing visibility,and escalating as needed - Reporting project status accurately tostakeholders at regular intervals - Managing project revenue andforecasts, updating management systems accordingly - Assessingdelivery quality and efficiency, providing lessons learned, andcontributing to methodology improvements - Participating in thebroader Project Management community for continuous improvementQualifications - Proficient in English communication (B2 or higher)- At least 5 years of proven experience as a Project Managerleading teams in a matrix environment, with experience managinginternational clients - Experience managing projects for consultingor software organizations delivering solutions to external clients- Experience managing the full software SDLC, including discovery,design, and development of custom solutions - Ability to managecomplex, dynamic, and multiple projects simultaneously - Experiencemanaging IT, Telephony, and Software projects - Strong customerrelationship management skills - Ability to address business andtechnical issues effectively - Willingness to work in a dynamic,global team environment - Strong business acumen - Experience inrevenue forecast and budget management - PMP certification isdesirable - Bachelor’s or Master’s degree in Systems Engineering orrelated fields #J-18808-Ljbffr