Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. **Responsibilities**: - Act as primary point of contact for all order management activities within the Americas region / time zone - Support order management team with Salesforce operations including but not limited to opportunity auditing, contract documentation, and CPQ data management - Ensure proper revenue documentation is obtained and attached for all closed / won Salesforce opportunities in a timely manner - Support customer provisioning process to ensure correct products are delivered to the customer in a timely manner - Support “ad-hoc” operations related projects and analysis as deemed necessary by supporting manager / operations team - Maintain contract and subscriptions records for all active customer accounts ensuring accuracy and completeness - Support and analyze acquisition / integrations for provisioning, CPQ / entitlement tracking, and overall order management process **Requirements**: - **Hard Skills**: - Great communication skills, ability to work with employees based in the US - Salesforce - Proficient user - Microsoft Excel - Expert user - Google Mail - Proficient user - Google Drive - Proficient user - English Language - Fluent - ** Soft Skills**: - Supportive - ability to support junior team members and provide mentorship throughout their career journey - Methodical - orderly or systematic in thought and behavior - Investigative - ability to quickly and accurately research unknown accounts, using context clues and information available online to identify accurate account details - Analytical - ability to analyze significant amounts of information with attention to detail and a high level of accuracy - Perpetual - capability to work on a repetitive task for a long period of time without compromising quality of work - ** Preferred Skills**: - Direct management / supervisory experience of multiple employees at the same time, including performance management and daily oversight - Ability to work cross functionally to achieve a desired result or project goal - Experience managing multiple projects simultaneously without compromising the quality of the deliverable - Background supporting finance projects and the ability to be detail oriented - Understanding of process maps and ability create process documentation to ensure cross functional training - Experience using Jira and Confluence for both support management and documentation LI-Hybrid LI-MH2 At Coupa, we’re building a great company that is laser-focused on three core values: **ensuring customer success** with an obsessive and unwavering commitment to making customers successful, **focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and **striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability. At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. - Coupa’s Privacy Policy_