**Company Description** **Job Description** Position Summary** - Provide new solutions to answer the business needs that match the defined policies. - Part of the BCP infrastructure team, and propose smart solutions. - Works closely with the Americas Zone Managers and the Site Coordinators/leads. **Core tasks and key responsibility** - Systems support & maintaining service levels - Advisor on new technologies and systems infrastructure - Performs systems upgrades for security, problem solving reasons among others - Conducts disaster recovery in accordance with existing procedures - Provide third level support and advanced Analysis - Providing time estimates for resolution of problems - Organizes or contributes to project - Prioritizing tasks needed for project completion - Adhering to IS standards, including change management standards and ITIL - Keeps up to date with corporate IT (security & privacy o.a.) regulations and applies where appropriate - Executes configuration and capacity management of IT/OT infrastructure - Design and maintains infrastructure for automated monitoring or procedures for manual monitoring - Instructs outsource partner (TCS) as part of change management Remote connectivity of Vendors via approved remote solution **Qualifications** - Bachelor degree with 6 years of experience, or Master degree with 3 years of experience.( preferred in the manufacturing environment) - Skilled at evaluating options and generating solutions - Strong problem-solving and analytical skills - Dynamic, results-oriented problem solver - Excellent written and verbal communication skills - English and Spanish, Fluent or close. Portuguese is a plus. - Good relationship building skills between various IT and Non IT teams - Self directed on tasks - Facilitate meetings to move projects along. - Cisco networking - fundamental level CCNA plus Advance awareness of TCP/IP and common ports and protocols. OSI model. - Understanding of NAT - Windows server and desktop OS - proficient - Comptia A+ network+, security+, certificate a plusFamiliarity of Industry 4.0 standards. - Familiarity with OT Devices from multiple vendors. (PLC, HMI, SCADA, MES) Proficient in Visio or draw.io for building diagrams **Additional Information** Essential Job Responsibilities or Primary Job Responsibilities** - Providing technical support to local engineering and maintenance teamsfirefights, problem resolution, training - Emergency support for business and operating units - On call support in shift during business hours or non-business hours, last through a reachability agreement ( Under the Manufacturing FIT structure) - Project management for the Americas Zone. ( Resource, planning, execution) - Help other regions where ( Americas / Asia ) needed.