We're looking for an experienced and customer-focused professional to join our team as a Customer Service Representative. About the Role This is an exciting opportunity to work with our international clientele, providing them with exceptional service and support. As a Customer Service Representative, you will be the primary point of contact for our members, handling their inquiries, concerns, and requests in a timely and efficient manner. Key Responsibilities - Answer all incoming calls and respond to emails in a courteous and professional manner. - Provide accurate and complete information about our services and policies. - Assess the needs of our members and offer solutions that meet their requirements. - Meet sales goals for membership renewals, Interval Preferred sales/renewals, exchange, and getaway confirmations. - Demonstrate a strong commitment to quality service standards. Required Skills and Qualifications - Possess a high school diploma or equivalent. - Have a minimum of 6 months experience working in a sales and service industry. - Be able to commit to taking an English course within the first year of employment. - Exhibit excellent telephone etiquette and communication skills. - Show attention to detail and organizational skills. - Be able to deal effectively with people and handle conflicts professionally. Benefits Our company offers a competitive salary, commissions, and opportunities for career growth and development. Additional Information This is an entry-level position requiring a full-time commitment. The ideal candidate will be fluent in English and possess a positive attitude towards delivering exceptional customer service.