DiDi Bogota, D.C., Capital District, ColombiaJoin or sign in to find your next jobJoin to apply for the CX Product Operation Senior Analyst role at DiDiDiDi Bogota, D.C., Capital District, Colombia1 month ago Be among the first 25 applicantsJoin to apply for the CX Product Operation Senior Analyst role at DiDiAbout The CompanyDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.About The CompanyDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit: The Team/roleThe team is responsible for supporting global standardization projects, aligning customer service operations workflows, and coordinating training with key stakeholders such as service delivery and operations. Additionally, the team supports the global implementation of systems and processes, while also conducting opportunity analysis on operational SOPs and system features, and participating in global system-related projects.In this role, you'll be...Acting as a service design innovator, enthusiastic about elevating customer experience through technologyDeploying your expertise in process engineering and product design to optimize customer service efficiency and qualityWorking with service agents, operation managers, and product managers globally to design and implement solutionsWe're eager to be in touch because you have...Bachelor's degree in Computer Science, Information Technology, or Process EngineeringProficient in written and spoken English and PortugueseMandarin is a plusProficient in Visio/Flow diagram software; basic knowledge of programming languages, with SQL as an advantageA keen learner with strong attention to detailStrong analytical skillsExcellent interpersonal and communication skillsWilling to travel for business up to 30% of the timeYou'll love working at DiDi because...We create user valueWe strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.We are data-drivenWe are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.Win-win CollaborationSuccess is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.We believe in integrityIntegrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.GrowthWe always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.Diversity and InclusionDiversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.We are committed to building inclusive and diverse teamsAt DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProduct Management and MarketingIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at DiDi by 2xSign in to set job alerts for "Product Operations Analyst" roles.Analyst, Business Process Improvement-R-248662Bogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 1 hour agoBogota, D.C., Capital District, Colombia 4 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 4 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 4 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 hour agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 days agoWe're unlocking community knowledge in a new way. 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