About the Role We are seeking a highly skilled and motivated Customer Success Manager to join our team. This individual will be responsible for managing a portfolio of customers, providing exceptional support and guidance to ensure their success with our solutions. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and collaboratively as part of a cross-functional team. Key Responsibilities - Customer Centric Focus: - Develop and maintain strong relationships with customers through regular check-ins, updates, and business reviews. - Collaborate with customers to identify key performance metrics and track progress towards their objectives. - Provide proactive issue resolution and strategic guidance to ensure customer satisfaction and retention. - Strategic Thinking: - Understand customer business goals and challenges to align our solutions that drive success and value for the customer. - Proactively identify and address customer issues or concerns, and provide effective solutions. - Use data and analytics to track and measure customer success metrics. - Cross-Functional Collaboration: - Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention. - Coordinate with Sales and TAMs on increased business opportunities within the account base. Requirements - Bachelor's degree in a related field or equivalent work experience. - Proven experience in customer success, account management, or a related role. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Self-directed and self-motivated individual. - Ability to manage multiple projects simultaneously while maintaining attention to detail. - Experience with CRM and customer success management software preferred.