Collections Specialist This role involves managing a portfolio of key and strategic customer accounts to facilitate the recovery of outstanding debts from corporations and companies, ensuring timely payments, and maintaining positive customer relationships. - Carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. - Respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., SAP). - Communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. - Identify unapplied payments and recommend appropriate actions such as adjustments or refunds. - Partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment. - Participate in discussions with account contacts and internal sales representatives to review outstanding balances and address issues impacting invoice settlement. - Provide support to team members when needed and contribute to overall collection efforts in alignment with defined KPIs and SLAs. - Analyze variances in KPIs on a monthly basis and propose continuous improvement opportunities to enhance the efficiency of Accounts Receivable processes. - Manage team reporting requirements, including aging analysis, KPI tracking, and performance reporting. This is an exciting opportunity for individuals who have experience in business-to-business (B2B) collections and/or customer service in a dynamic, high-volume environment. The ideal candidate will be able to work independently and manage tasks with minimal supervision, while also being a strong analytical problem solver with attention to accuracy and detail. Responsibilities - Manage a portfolio of customer accounts to ensure timely payment. - Develop and implement effective dunning strategies to recover outstanding debts. - Communicate with customers to gather remittance information and resolve payment discrepancies. - Partner with internal stakeholders to resolve customer-related issues and improve overall collection efficiency. Requirements - 3-5 years of experience in B2B collections and/or customer service. - Strong analytical skills with attention to accuracy and detail. - Ability to work independently and manage tasks with minimal supervision. - Excellent communication and negotiation skills. - Degree in Accounting, Finance, or a related field (preferred), or equivalent combination of relevant education and experience. What We Offer - Competitive remuneration package. - Opportunities for professional development and growth. - Collaborative and dynamic work environment.