Position : Virtual Administrative Coordinator (Outbound Calling) Work Hours (Client) : 8:00AM - 5:00 PM EST Holidays : TBD Pay Range : $1300 - $1800 USD/month (varies based on skill set and experience level) Location of Search : Latin America Work Location : REMOTE Duties and Responsibilities: As a Virtual Assistant, you will be responsible for communication between NGC and the insurance carrier. You will assist the Project Manager with client interaction. Reports To: House Accounts Managers Sales Manager Office Manager Duties and Responsibilities: Conduct outbound calls to insurance companies to request the release of recoverable depreciation and obtain insurance adjuster estimates after project completion. Perform general office tasks, including correspondence, filing, data entry, and maintaining organization. Communicate with homeowners and insurance companies via phone and email, ensuring timely follow-ups. Manage and process insurance claims, invoices, payments, and older files, maintaining accurate records. Coordinate schedules, appointments, and office activities while supporting team operations. Ensure client and insurance files are regularly updated for consistent service delivery. Maintain office supplies and inventory, ensuring resources are available Send contractor’s agreement to carrier Assist with getting adjustment set Follow up on loss sheet Follow up on supplement Send Invoice and COC (Certificate of Completion) Follow up on final monies Upload documents for PCs if needed KPIs Tracked for Job: Amount of files touched per day Number of loss sheets uploaded weekly Number of final bills submitted weekly Number of adjustments set weekly Time between adjustment completed and loss sheet submitted Time between final bills introduced and the last check received Time between contract offered and adjustment sent Performance Goals: Keep clients happy by notifying them about updates through the CRM and informing the manager if there are any issues with a Project Manager. Decrease the amount of time between all tracked KPIs. Maintain consistent attendance and punctuality, aiming for improvement in KPI reporting. Minimum Requirements: Language requirement: Excellent English Communication Skills Experience: 2+ years of related experience 2+ years of experience in administrative support roles with a strong focus on outbound calling Proven ability to handle outbound calls and conduct professional conversations with clients and third parties Strong organizational skills with experience in managing schedules, documents, and correspondence Detail-oriented and proactive, with the ability to prioritize tasks and manage time effectively in a remote work environment