Rate is : $800 USD - $880 USD Monthly Full Remote Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting and invoicing. **Responsibilities**: - Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes. - Research and quote transportation costs. - Collaborate with Business Development to confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing. - Identify and prioritize problems and make suggestions to correct the situation. - Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes. - Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries. - Identify accessorial charge patterns; consult with clients to develop processes to reduce charges. - Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence. - Assist Sales and Accounting departments on invoicing discrepancies. **Qualifications**: Required knowledge, Skills, and Abilities: - Previous brokerage-related or transportation-related experience preferred. - Quick learner, multi-tasker, organized, detail-oriented, problem-solver. - Strong customer service and communication skills; thrives in a fast-paced environment. - Bilingual Fluent in Spanish and English language both verbal and written. - Proven experience managing/prioritizing own work assignments, and meeting deadlines. - Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service. - Ability to quickly assess client situations and escalate to management when needed. - Proficient with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers. Able to learn new programs/systems quickly. Tipo de puesto: Tiempo completo