**Who we are**: Third Way Health helps medical practices across the United States improve patient experience and access while reducing the administrative burden on practices. We enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world class team of service representatives. What unites us is our passion to support independent physicians and help patients from all backgrounds to have a better healthcare experience. **About the role**: **Primary Job Duties**: - Ensure compliance with HIPAA and other regulatory standards while implementing voice AI solutions that mitigate bias and improve accessibility. - Coordinate any product improvements that impact day-to-day operations, working alongside our implementation team, patient care team, and our technology partners to anticipate and mitigate issues **Desired Qualifications**: - Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field, or equivalent relevant work experience - Experience developing and deploying real-time voice AI systems using technologies like ASR (e.g., Whisper, DeepSpeech), TTS (e.g., Amazon Polly, Google WaveNet), and conversational AI (e.g., Rasa, Dialogflow, Amazon Lex) - Strong understanding of healthcare workflows and data, with an emphasis on prior experience with administrative processes for U.S. healthcare providers and payers - Track record of contributing meaningfully to team-based development work in a hybrid (on-site / remote) environment