What you'll do We are looking for astructured, reliable, and detail-orientedindividual to join our Customer Success team as aHelpdesk & Customer Success Operations Agent (Remote). In this fully remote role, you will serve as afirst-linecontact for client support, primarily covering North American clients, while contributing to24/7 global service coverageas part of aFollow the Sun (FTS)model. As one of thefirst hires in your region, you will play a key role in helping usscale our global support presence, streamline helpdesk operations, and provideback-office support to our Customer Success Managers (CSMs). This is a role for someone who thrives in a fast-moving, international environment and wants to help improve the way we support and serve our clients. Your key accountabilities are: Helpdesk & Client Support - Act as the first point of contact for client inquiries via platforms like Jira Service Desk,Zendesk, or similar. - Triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up. - Monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed. - Keep all client interactions and internal updates well-documented and easy to follow. Customer Success Operations - Provideback-office supportto Customer Success Managers (CSMs) through CRM maintenance, meeting coordination, follow-up tracking, and internal workflows. - Help ensureaccuraterecords and consistent updates across systems for full customer visibility. - Assistin improving internal CS processes, templates, and playbooks as the organization scales. Global Coordination& Internal Operations - Participate in a rotatingon-call scheduleto support time-sensitive tickets outside regular hours. - Collaborate across time zones with APAC and EMEA teams as part of aFollow the Sunsupport model. - Contribute to internal reporting, operational documentation, and data entry tasks with a high standard of accuracy. - Identifyrecurring patterns or inefficiencies in workflows and suggest improvements. Why we should decide on you Qualifications - Bachelor's degree in Business Administration,Economics,Taxation, or a related field. - A proactive mindset and motivation to grow – this role welcomes junior professionals who are eager to buildexpertisein financial services and tax reporting, even ifthey’rejust starting out - Understanding ofcapital markets,financial instruments, and general taxation rules, including double tax treaties. - Strong analytical skills with a high affinity for numbers. - Proficiencyin Microsoft Office tools, particularly Excel; familiarity with Jira and Confluence is a plus. - Excellent communication skills in English, both written and verbal; German language skills are a plus. - Experience with Scrumand agile working methods isadvantageous. - Willingness toparticipateinon-call supportaccording to the agreed timeline. - Eagerness to learn and adapt to our Tax Reporting solutions. Key Attributes - Highlyorganized and detail-oriented, with the ability to manage multiple tasks and priorities effectively. - Strongproblem-solvingskills, with thecapacityto think critically and troubleshoot complex issues. - Excellentinterpersonal skills, with a customer-first mindset focused on delivering exceptional service. - Ability to workindependentlyand as part of aglobal, remote team. - Demonstrates a proactive approach to learning and personal development. - Maintains acalm and professional demeanorunder pressure while managing incidents or troubleshooting issues. Why you should decide on us - Let’sgrow together, join a market leading SaaScompany – our agile character and culture of innovation enables you to design our future. - We provide you with the opportunity to take on responsibility and participate in international projects. - In addition to our buddy-program, we offernumerousindividual and wide-ranging training opportunities during which you can explore technical and functional areas. - Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing. - We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels. - Togetherwe'rebetter - meet your colleagues at ournumerousteam events. To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview! Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity. Are you interested? Apply now! Role ID- CS_2025_34 #J-18808-Ljbffr