**What you will do** - Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems; - Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend; - Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure; - Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance; - Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed; - Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback; - Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team; - Proactively identify areas for product and process improvements to prevent future customer issues; - Participate in the development and refinement of internal tools to better support customer needs. **Must haves** - Frontend: - Strong proficiency in JavaScript and React; - Experience with UI development and data visualization tools like Recharts (any similar tool may work); Backend: - Familiarity with cloud services AWS; - Expertise in Python and experience with Django; - Familiarity with CubeJS for managing and troubleshooting data infrastructure; - Databases: - Proficient in PostgreSQL, including writing and optimizing queries; - Strong problem-solving skills and the ability to work independently to resolve complex issues; - Excellent communication skills, with the ability to explain technical issues to non-technical users; - Experience in a support engineering role with a focus on customer-facing issue resolution; - Upper-intermediate English level. **The benefits of joining us** - **Professional growth** Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps - **Competitive compensation** We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities - **A selection of exciting projects** Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands - **Flextime** Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive. **Job Types**: Full-time, Contract