**JOB TITLE: Payment Analyst** **DEPARTMENT: Payments** **LOCATION: Medellín, Colombia** **SALARY: $3,100,000 COP per month** **JOB DESCRIPTION**: **RESPONSIBILITIES AND DUTIES**: - Process payments received by entering the data accurately and promptly into the system. - Maintain ongoing communication with agents, addressing inquiries, and resolving payment-related issues. - Generate daily reports and analyze the data to identify discrepancies, trends, and areas for improvement. - Process changes to policy information, ensuring accurate and up-to-date records in the system. - Utilize Microsoft Excel skills to perform data analysis, present insights, and highlight key findings. - Conduct audits and reviews to ensure data accuracy and integrity, resolving any discrepancies. - Identify opportunities for process improvement and collaborate with team members and management to implement changes. - Adhere to regulatory and company policies related to payment processing, confidentiality, and data security. - Stay updated on industry trends and advancements in payment processing. - Collaborate with cross-functional teams to streamline processes and ensure a seamless payment experience. **QUALIFICATIONS**: - Bachelor's degree in Business Administration or a related field. - Minimum of 1 year of experience in similar payment processing roles. - Advanced English language proficiency, with Portuguese language skills desirable but not mandatory. - Intermediate to advanced skills in Microsoft Excel. - Strong analytical abilities and attention to detail. - Excellent communication skills, both verbal and written. - Problem-solving skills and the ability to propose effective solutions. - Strong organizational skills to manage multiple tasks and meet deadlines. - Adaptability to changing priorities and requirements. **Benefits**: - Law Benefits At ttg, **_“We believe in making a difference One Person at a Time,”_** ttg OPT