At Capgemini Engineering, the world leader inengineering services, we bring together a global team of engineers,scientists, and architects to help the world’s most innovativecompanies unleash their potential. From autonomous cars tolife-saving robots, our digital and software technology expertsthink outside the box as they provide unique R&D; andengineering services across all industries. Join us for a careerfull of opportunities. Where you can make a difference. Where notwo days are the same. We are looking for a candidate with aminimum of 18+ years of related experience handling large scaleService Support Operations in a multi-faceted dynamic and complexorganization. Role and Responsibilities: 1. Oversee and drive teamperformance, customer satisfaction, retention, and growth throughstrategic engagement and tailored solutions. 2. Align teams toorganizational objectives; provide recommendations related to teamorganization and headcount needs. 3. Operationalreporting/accountability in partnership with operations/reportingteams. 4. Collaborate with other departments in the broaderorganization to drive common initiatives and objectives. 5. Engagein customer-facing interactions, including onsite travel, to staycurrent on engagement successes, challenges, and opportunities, andsolicit feedback for improvements. 6. Set practice and quarterlypriorities in alignment with leadership; lead team performancetoward those priorities. 7. Involve in customer-criticalpartner/customer-facing issues in support of Client/Partner. 8. Identify and pursue new business opportunities and partnerships. 9. Demonstrate the ability to deal with change and excel inhigh-stress situations. 10. Manage cost center ownership andexpense management. 11. Provide industry vertical thoughtleadership and/or competency thought leadership. 12. Collaboratewith the Center of Excellence (COE) regarding thought leadership,methodologies, tools, and/or other needs. What You Ought toSucceed: 1. A total of 18+ years of experience as a client-facingconsultant, including delivering enterprise-scale technologysolutions in a services organization. 2. Experience building outnew teams and helping organizations through transformative change.3. Experience developing reusable practices and methodologies. 4. Excellent verbal, presentation, and written communication skills,including executive communications. 5. Excellent problem-solvingskills, with a demonstrated ability to identify issues, solve themquickly and well, and know when to rely on internal resources toassist. 6. Strong conflict resolution and negotiation skills. 7. Ability to collaborate effectively with teammates and clients. 8. Professional demeanor, with the ability to interact with and leadteams with varied strengths throughout Adobe, and communicate withclient managers, directors, and VPs including CMOs and CXOs. Whenyou join Capgemini, you don’t just start a new job. You become partof something bigger. #J-18808-Ljbffr