Enhance Business Voice Portal We are seeking a detail-oriented Business Analyst to collaborate with our team in improving the Business Voice (BV) Portal, a central platform for customers, partners, and internal teams to manage telephony services, billing data, and account insights. Key Responsibilities: - Collaborate with the Product Owner to prioritize the product backlog. - Write clear epics and user stories; participate in Agile ceremonies. - Gather and document requirements to enhance portal functionality and user experience. - Coordinate with stakeholders and UI/UX teams to align business needs with development. - Define workflows for service configuration, account management, and provisioning visibility. - Ensure accurate and user-friendly billing data; support ERP/tax/payment system integrations. - Assist with UAT, validate data flows and user journeys, and help resolve post-release issues. Requirements: - 3+ years as a Business or Product Analyst, preferably in telecom, SaaS, or portal-based environments. - Experience with customer or self-service portals. - Solid understanding of billing systems and service configurations. - Familiarity with Agile practices and tools (e.g., Jira, Confluence). - Strong communication and documentation skills. Preferred Skills: - Experience with telecom provisioning and entitlements. - Knowledge of NetSuite, Salesforce, or related platforms. - Basic understanding of APIs, integrations, and system workflows.