Requisition ID: Thanks for your interest in ScotiaTech, Scotiabanks new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast:paced environment, where we're always committed to results, in an inclusive, diverse, and high:performing culture. Purpose Contributes to the overall success of the Global Contact Center Platform/ ScotiaTech in Bogota ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted in compliance with governing regulations, internal policies, and procedures. Accountabilities stylemargin:bottom:1.0px;margin:top:1.0px: : Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. : Assist the lead and/or to develop and to provide high quality deliverables during all the phases of the project, from the participation in requirement gathering, design and implementation to post release support. : Assist the lead and /or team as a specialized technical guide in the analysis, design, development, implementation, architecture and support of Pega base solutions. Showing expertise in flows, UI and decision rules; and considering best practices, guardrails and any defined standard. : Sharing knowledge and helping the team with the correct usage in the diversity of tools and capabilities Pega offers. : Collaboration as part of an Agile development team, participation in daily stand:ups, work estimations, identify blockers and proposal of solutions. : Participate actively in demos and review sessions of all project deliverables to assure the quality and completeness of the functionalities. This way we reach high availability, integrity, and confidence in the requirements. : Assurance the delivery of solutions within the committed times and with the expected quality. : Assisting actively in the identification of enhancements to the base product, bring in recommendations on the standard around the system architecture, applications, development, integrations systems, data model and testing. : Keep updated in the changing technological trends, self:taught person and maintain an understanding of the tech strategy and business. : Provide production support, including off:hour support if required. : Understand how the Bank's risk appetite and risk culture should be considered in day:to:day activities and decisions. : Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. : Champions a high:performance environment and contributes to an inclusive work environment. Reporting Relationships (Job Titles only) Primary Manager: (Include secondary Manager if applicable) CCP Lead Direct Reports: N/A Shared Reports (solid/dotted if applicable): N/A Dimensions N/A Education / Experience / Other Information (include only those that are specific to the role) Traits : Demonstrate enough flexibility and adaptability, willing to learn new methodologies, tools, platforms, and systems. : Demonstrate enough skill to quickly and independently develop and advanced knowledge of the PRPC architecture, as well as its implementation and design functionalities. : Demonstrate enough customer focus, with a genuine interest in working collaboratively with others, providing support to peers and willing to give and receive constructive feedback. : Collaborate and team up with product owners, technology team, and colleague