**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **Position Overview** Given our business model where our customers pay us over time, Customer Success is absolutely vital to our customers deriving long-term value from our platform. To enhance our customer's experience with Netskope, we need experienced Professional Services Engineers to drive value and success for our customers. As a Netskope Manager, Professional Services Engineer you will be responsible for: - Lead the professional services organization, which includes both Professional Services Engineers (PSE) and Resident Engineers (RE) - Work with the Customer Success (CS) leadership team in determining hiring strategy (roles, locations, budgeting) - Scale the PS organization to meet the growing customer demand for services - Help continuously define and optimized the PS organization's processes; work with the rest of the CS organization and Sales to drive adoption and adherence to them - Understand the customer requirements and deliverables. When necessary you will drive the creation and review for the Statement of Work (SOW) - Present the Netskope PS to customers and prospects. Be able to articulate both the PS and the company value proposition - Maintain and share accurate reports to share with the CS leadership - Working closely with Sales, Support, and Engineering to ensure customer needs are met - Oversee and manage a large number of projects with a wide range of customer profiles - Lead and contribute to project definition, planning, documentation and data collection - Provide management and leadership skills and drive execution on program goals. - Anticipate and interpret internal/external business and regulatory challenges and recommend best practices to improve products, processes or services. - Mentor and develop team members. - Act independently to determine methods and procedures on new or special assignments. - Work with the Partner Success organization on selecting, training, and assigning subcontractor vendors - Provide strategic input and collaboration with the Customer Experience Organization. **Required Experience and Skills**: - 5+ years of people management - 6+ years managing projects and programs. - Prior experience leading a technical organization - Proven track record of meeting or exceeding targets - Demonstrable experience presenting to customers and company leaders - Excellent written and verbal communication skills - Solid understanding of the SASE and SSE market and technology - Ability to work effectively with both technical and not technical people - Experience working with SalesForce, PSA tools, and GSuite - Ability to quickly develop strong and open relationships with a service-minded approach to customers, partners, and subcontracting vendors. **Other Requirements**: - Travel required up to 20%. - 'Whatever it takes' attitude and motivation to do whatever necessary to complete the job - Self-motivated - Strong problem-solving skills - Excellent organizational skills **Preferences**: - Technical expertise with information security vendors - Experience with working with a Fortune 500 companies - Prior experience in hyper-growth company a definite plus **Education**: - Bachelor's degree (BSCS or equivalent) LI-NN1 Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.