Involves the completion of basic administrative tasks and coordination related to front-line operations, including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service. General job description: - Prepare customs forms necessary for import, export, and transit procedures to ensure timely and efficient shipments by air, such as master guides, cargo manifests, general declarations, invoices, and related documentation. - Prepare forms detailing customs duties, taxes, and VAT. - Prepare international manifests to facilitate cargo release. - Ensure all ramp activities comply with country policies, tax laws, and FedEx rules and procedures. - Interact with customs officials and coordinate customs activities with internal staff. - Contact customers to provide information and notify about additional tax payments. - Maintain organized and correctly filed customs documentation. - Classify and transfer cargo to other airlines when required. - Process flight information submissions through customs computer systems. - Track cases for various shipments. - Manage inventory in urgent shipping warehouses. - Control supplies and inventories. - Support load-captain functions if required. Minimum Experience: - Technician/technologist in international trade or business with at least two years of experience handling air cargo, procedures, policies, customs laws, and clearance processes at the airport. - Good verbal and written communication skills. - Driver's license preferred. - Strong administrative skills and computer knowledge. - Proficiency in English in the customs area. - Ability to work flexible hours, including weekends and holidays, if required. FedEx is recognized as a world-class company, consistently awarded as a great place to work, a technology innovator, and one of the most admired companies globally. Recent awards include: - 2020 Fortune’s World’s Most Admired Companies (14th) - 2019 Fortune’s Best Places to Work (15th) - 2019 Forbes’s One of the “Best Employers for Diversity” - 2020 GPTW’s Best Workplaces in Latin America (24th) - 2021 FedEx Mexico in GPTW for 18 consecutive years - 2020 FedEx Mexico received CEMEFI Certification for 13th consecutive year - 2021 FedEx Chile re-certified with Giro Limpio for energy efficiency - 2019 FedEx Uruguay among the top 5 companies to work for according to GPTW #J-18808-Ljbffr