1 week ago Be among the first 25 applicants Direct message the job poster from CTG Latam CTG Latam continues to expand our service desk area. Come join a Great Place to Work Company and help us support our customers with efficient, timely, resourceful, and accurate problem resolution. We are currently seeking a talented and knowledgeable IT Technical Support specialist. The right candidate will problem-solve efficiently to close customer tickets quickly. This position requires someone who is prepared, organized, and diligent in documenting their work. The role involves close collaboration with all levels of staff. Responsibilities: Provide Level 1 (and some Level 2) support and information on all approved hardware, software, networks, and systems. Communicate and coordinate problem-solving efforts with users, other IS support staff, and vendor technicians. Ensure all problems and solutions are properly documented using standard problem tracking tools (e.g., Remedy). Create and terminate user accounts as needed. Perform other responsibilities as assigned. Duties: Receive telephone inquiries regarding problems, log issues, provide solutions when possible, or forward to appropriate personnel; provide timely feedback to users regarding status. Prioritize user inquiries based on severity. Interface with other IS personnel to determine the exact nature of problems and implement solutions. Document problems and corrective procedures. Coordinate resolutions with Level 2 personnel and outside vendors or service providers. Assist in setting up user profiles, configuring PCs, and administering networks and applications (e.g., Taleo, Intranet, JD Edwards, E-mail, CRM, Salesforce). Perform system administration on company applications. Contact, schedule, and follow up with vendors for service calls and support. Perform other duties as required to fulfill responsibilities. Qualifications: Associate degree in computer science or equivalent experience. Minimum of 2 years of experience in a Helpdesk environment. Strong troubleshooting and problem-solving skills. Proficiency in PC computing, network connectivity, system administration, application support, and operating systems. English proficiency at level B2 or higher. What we do: CTG's primary focus is on digital transformation solutions that help clients achieve business results such as improved performance, data-driven decision making, continuous innovation, and enhanced customer experience. We aim to support evolution in digital aspirations and IT and business outcomes. Our values: We commit to making reliability matter by living our values daily: saying what we mean, doing what we say, and always completing our tasks. We offer: Competitive compensation based on experience and skills. Remote work flexibility (work from anywhere). Unlimited access to learning courses, including CTG training, English classes, and internal library resources. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Technology, Information and Media #J-18808-Ljbffr