Job Overview \ We are seeking an experienced Technical Account Manager to develop and maintain strong relationships with Urban Mobility operators across Latin America. The ideal candidate will possess a deep understanding of payment service provider functionality and open loop payments in the transit sector. \ This role is pivotal in ensuring seamless integration and optimal performance of our payment solutions across various transit systems. \ The Technical Account Manager will play a crucial role in informing and training clients on the proper use of our products to enhance the customer experience and improve satisfaction. \ Through these efforts, the Technical Account Manager will help drive adoption and success for our innovative payment solutions in the transit industry. \ Key Responsibilities \ \ - Serve as the primary technical point of contact for transit operator clients, fostering strong and lasting relationships. \ - Understand clients' technical needs and objectives to deliver tailored solutions that enhance their operations. \ - Demonstrate a thorough understanding of payment service provider functionality and its application within transit systems. \ - Stay updated on the latest trends and advancements in open loop payment technologies, ensuring clients benefit from cutting-edge solutions. \ - Offer expert technical support to resolve any issues or challenges faced by transit operators. \ - Proactively identify potential problems and implement preventative measures to minimize disruptions. \ - Guide transit operators through the integration process of open loop payment systems, ensuring seamless implementation and deployment. \ - Conduct technical workshops and training sessions for client teams to optimize system usage and performance. \ - Monitor and analyze system performance, identifying areas for improvement and implementing solutions to enhance efficiency and reliability. \ - Provide regular reports and insights to clients, highlighting key performance metrics and recommending enhancements. \ - Lead and coordinate technical projects, ensuring timely delivery and alignment with client expectations. \ - Collaborate with internal teams, including product development, engineering, and customer support, to address and resolve technical issues. \