17 hours ago Be among the first 25 applicants Direct message the job poster from JoinOurAssistants End-to-End Recruiter | 6+ Years of Experience in Recruitment | Hiring for PH & LATAM | Specialized in Property Managers & Diverse Roles Location: Work from Home | Philippines or Latin America Type of Employment: Full-time or Part-time (depends on client requirements) Work Shift: US Business Hours About Us OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us to be part of a dynamic team that values excellence and innovation. For more, visit ourassistants.com. Job Overview: We are seeking a highly reliable and experienced Virtual Assistant with strong knowledge of Buildium to support our property management operations. The ideal candidate must be organized, detail-oriented, and proactive in handling administrative and customer service tasks. Spanish language proficiency is required for communication with tenants, vendors, and stakeholders. Key Responsibilities: Customer Communication & Follow-Ups Respond to all calls, texts, and emails within one business day and log them into an Excel sheet for tracking. Confirm job details with new clients, ensuring deposits are made, colors are chosen, and weather conditions are checked. Follow up with existing clients, providing updates, addressing concerns, and identifying additional service opportunities. Reach out to potential clients who received estimates to inquire about project timelines and interest. Financial & Job Tracking Track daily job activity and update job-related Excel sheets with receipts. Monitor outstanding balances and follow up for payments via calls, emails, and texts until payments are received. Maintain organized records of job activities, financial transactions, and communications. Marketing & Lead Generation Call and email key business networks (Letip, LICN, landlords from DPM) at scheduled intervals to maintain engagement. Conduct monthly mailer campaigns for tenants, past clients, and potential leads. Perform property research on Craigslist (3x per week) and Zillow (2x per week) to identify potential landlord leads. Contact property management companies within a 20-mile radius to offer maintenance services. Create and post daily work photos and marketing content using Canva for social media platforms. Calendar & Scheduling Ensure the business calendar remains full with scheduled jobs. Proactively book new jobs to keep the team engaged and minimize downtime. Schedule and confirm estimate appointments, sending email confirmations with detailed job descriptions. Customer Experience & Process Improvement Enhance the customer experience by ensuring fast responses to inquiries via platforms like Angie’s List, Craft Jack, 99 Calls, Google Ads, and Painter’s Choice. Streamline the payment process to make it quick and user-friendly for customers. Maintain a professional, friendly, and energetic demeanor in all client interactions. Required Qualifications: Proven experience using Buildium (mandatory). Fluent in Spanish (spoken and written). Strong organizational skills with attention to detail. Excellent verbal and written communication skills. Experience with customer service and administrative support. Proficiency in Microsoft Excel and Google Suite. Ability to create engaging marketing content using Canva. Self-motivated and proactive with strong problem-solving abilities. Preferred Qualifications: Experience in property management or real estate. Knowledge of digital marketing and social media management. Familiarity with payment processing systems and CRM tools. Only applicants based in Latin America will be considered. Seniority level Entry level Employment type Full-time Job function Sales and Management Industries Business Consulting and Services #J-18808-Ljbffr