Job Title: Customer Service Representative US The Customer Care Representative ensures that customers are provided best in class customer support, representing a seamless customer experience. Key areas of focus will be promptly entering incoming purchase orders and supporting sales representatives. Additionally, they will follow up on deliveries and inventories, and responding to customers within the service agreements. Key Responsibilities: - Promptly enter purchase orders to meet or exceed the agreed to service levels. - Partner with Customer Care Leads to guarantee Achievement of service level agreements. - Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process. - Identify gaps in customer care processes and partner with customer experience team to resolve. - Escalate issues as they arise in a timely matter to ensure agility and responsiveness. The Ideal Candidate: We seek individuals with 3 years' experience in Customer Service/Care roles, holding a Bachelor's degree. The ideal candidate should possess excellent verbal and written communication skills, strong critical thinking skills, and ability to work under pressure and successfully handle multiple priorities. Desired Attributes: - Strong problem-solving and analytical reasoning skills. - Ability to utilize data (KPIs) to drive business results. - Experience working on an international team. - Leader in promoting an engaging work environment.