We’re looking for a strategic Customer Success Managerto join our growing LATAM team and help our clients succeed with atechnically advanced product in a high-stakes industry. This is ahigh-impact, individual contributor role focused on strategicaccount management in a highly technical and evolving space, withpossibilities for evolution with more strategic responsibilities.As a CSM for LATAM at Cleafy, you will work directly with some ofthe region’s top financial institutions to drive product adoption,shape fraud prevention strategies, and ensure long-term clientsatisfaction. We are looking for someone who thrives on complexity,is comfortable engaging with technical environments, andunderstands how to turn insights into customer value. This rolerequires both strategic thinking and hands-on initiative—you willbe at the forefront of client relationships, acting as the keypoint of contact for strategic guidance and technicalunderstanding. Success in this role means taking full ownership ofyour portfolio: from onboarding and value realization to supportingrenewals and expansions in close partnership with Sales. You willalso play a key part in strengthening our internal processes andensuring the LATAM customer experience is both scalable andbest-in-class. If you’re motivated by impact, eager to dive intotechnical topics, and excited about shaping the future of digitalfraud prevention in LATAM, we’d love to meet you. Your KeyResponsibilities - Customer Lifecycle Management - Own end-to-endcustomer onboarding, driving adoption, maturity, value realization,and retention with proactive engagement. - Actively identify andmitigate churn risks through close monitoring of customer health. -Partner with Sales to co-lead renewal and expansion planning. -Strategic Customer Partnership - Ensure exceptional customerexperiences and drive client success at every stage of theirjourney. - Act as clients’ trusted advisor by offering guidancebased on best practices and a deep understanding of their needs andobjectives. - Continuously monitor the status of customers withinyour account portfolio and identify areas for improvement. -Communicate product value and roadmap impact to C-levelstakeholders. - Product Proficiency & Fraud Expertise - Developdeep expertise in Cleafy’s fraud prevention technology and threatintelligence. - Proactively test product features and simulate usecases to provide informed, first-hand guidance to clients. - Guideclients in defining and evolving fraud risk management strategies.- Educate customers on evolving fraud patterns and Cleafy’s newdetection capabilities. - Customer Advocacy & Feedback Loops -Act as the Voice of the Customer (NPS, CSAT, qualitative feedback).- Translate customer insights into structured feedback for Product,Sales, and Engineering. - Collaborate cross-functionally (Sales,PS, Product, Engineering) to drive aligned execution. - Contributeto internal best practices and standardization efforts.Requirements Must-Have: - 4+ years in Customer Success, Presales,Technical Account Management, or Solution Architecture, or 5+ yearsin consulting with enterprise clients or financial institutions. -Experience with enterprise customers, ideally in antifraud,cybersecurity, SaaS, or financial/banking services, managingexecutive stakeholders and driving cross-functional alignment. -Understanding of technical architectures including SDKs, APIs,mobile and web application security, and cloud-basedinfrastructure. - Bachelor’s or Master’s Degree in Engineering,Computer Science, or equivalent technical experience. - Fluency inSpanish and English. - Strong organizational, project management,and problem-solving abilities. - Located in Colombia or Mexico,with occasional travel to client sites (full-time contract,flexible working hours). Nice-to-Have: - Certifications in CustomerSuccess, Project Management, or Cybersecurity. - Additionallanguage skills (Italian, Portuguese, French, or German). - Basicfamiliarity with Android and iOS platforms and ecosystems. - Teamleadership experience. Ideal Profile - Proactive and hands-onmindset with a willingness to explore and test solutionsindependently, driven by curiosity, ownership and adaptability. -Skilled in communication, storytelling, and conflict resolution. -Proven team player with a collaborative mindset and ability tofoster trust internally and externally, with a genuine focus onachieving collective goals. Benefits - Remote job - Salary packagebased on skills and experience - International environment withsignificant challenges to be met every day - Personalized supportto accelerate your professional growth - Latest technologies andbeing encouraged to bring your flair to the role Working at Cleafymeans being part of a group of people who support, respect, andinspire one another, no matter what. That's why we have beencertified by Great Place to Work® (find our page onbit.ly/BestWorkplace-Cleafy). Join us in redefining customersuccess, one inspiring story at a time. Your adventure begins here.Are you ready to embrace the challenge? Cleafy is an EqualOpportunity Employer and Prohibits Discrimination and Harassment ofAny kind. Our company is committed to the principle of equalemployment opportunity for all employees and to providing employeeswith a work environment free of discrimination and harassment. Allemployment decisions at Cleafy are based on business needs, jobrequirements, and individual qualifications, without regard torace, color, religion or belief, age, family or parental status, orany other status protected by the laws or regulations in thelocations where we operate.