Job summary In this role you'll carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. Responsibilities - Carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances. - Respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., SAP). - Communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. - Identify unapplied payments and recommend appropriate actions such as adjustments or refunds. - Partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment. - Participate in discussions with account contacts and internal sales representatives to review outstanding balances and address issues impacting invoice settlement. - Provide support to team members when needed and contribute to overall collection efforts in alignment with defined KPIs and SLAs. - Analyze variances in KPIs on a monthly basis and propose continuous improvement opportunities to enhance the efficiency of Accounts Receivable processes. - Manage team reporting requirements, including aging analysis, KPI tracking, and performance reporting. What we can offer you - Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. - Hybrid working model. - Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. - Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora