Senior Customer Success Manager (Podcasts)Join to apply for the Senior Customer Success Manager (Podcasts) role at Growth TroopsSenior Customer Success Manager (Podcasts)2 days ago Be among the first 25 applicantsJoin to apply for the Senior Customer Success Manager (Podcasts) role at Growth TroopsThis range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeJob Title: Senior Customer Success ManagerLocation: Remote (must be available Monday–Friday, 9AM–6PM EST)Position Type: Full-TimeReports To: Executive LeadershipOverview:The Senior Customer Success Manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. This individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. They are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. Working cross-functionally with production, operations, and leadership teams, the Senior Customer Success Manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. This role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with clarity and structure.Key Responsibilities:Own and manage a portfolio of high-value customer accounts, ensuring proactive communication, timely delivery, and consistent value deliveryLead onboarding, training, and enablement efforts, creating materials and walkthroughs that drive early adoption and successAct as the strategic advisor for each customer, identifying their business goals and tailoring services to support measurable outcomesDevelop and refine scalable processes and SOPs for customer touchpoints using tools like HubSpot, Zapier, Slack, and scheduling platformsMonitor customer health using CRM metrics and qualitative signals, flagging risks early and deploying retention strategies where neededCollaborate with internal teams to coordinate service delivery, triage issues, and implement continuous feedback loops into operationsDeliver regular check-ins, strategy sessions, and performance updates to maintain transparency and alignment with customer expectationsProactively gather testimonials and referrals, helping to drive advocacy and grow the customer base through earned trust and social proofHandle difficult conversations with empathy and assertiveness—whether with internal team members or customers—while maintaining positive outcomesSupport the training of junior CSMs and help define best practices for scale as the function maturesQualifications:4+ years of experience in a customer success, account management, or consulting role, ideally within a digital service or content-driven businessDemonstrated ability to manage 10+ simultaneous accounts or projects with minimal oversightFluency in CRM tools such as HubSpot or Go High Level, with experience in workflow automation, reporting, and task managementConfident communicator across platforms—calls, video, async—able to synthesize and present information clearly and persuasivelyExperience working with Slack, Calendly, and Zapier in a remote-first, fast-paced settingExceptional attention to detail, process-minded thinking, and ability to manage expectations diplomaticallyA proactive, metrics-driven mindset with a commitment to improving systems, solving problems, and creating valueFamiliarity with podcast production, content marketing, or customer onboarding in a media environment is a strong plusMust be available to work during U.S. Eastern Time Zone business hoursSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionOtherIndustriesOperations ConsultingReferrals increase your chances of interviewing at Growth Troops by 2xGet notified about new Customer Success Manager jobs in Colombia.Customer Service Agent (Bogota, Colombia Remote)Bogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 days agoCustomer Success Manager - LATAM (remote)Bogota, D.C., Capital District, Colombia 3 days agoCustomer Success Manager - LATAM (remote)Medellin, Antioquia, Colombia 2 months agoSenior Customer Success Manager (Podcasts)Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 days agoCustomer Success Manager (SaaS Company - Remote)Bogota, D.C., Capital District, Colombia 5 days agoAssociate Customer Success Manager, Scaled Team (US & LATAM Accounts)Customer Success Manager (SaaS Company - Remote)Customer Success Manager - Colombia (Renewals)Bogota, D.C., Capital District, Colombia 2 months agoSenior Customer Success Manager, Deel ITCustomer Success Manager (SaaS Company - Remote)Associate Customer Success Manager - (Remote - Colombia/Mexico)Customer Success Manager (SaaS Company - Remote)Customer Support Specialist (Incident Resolution)Bogota, D.C., Capital District, Colombia 3 months agoCustomer Service Agent (Full remote within Colombia)Customer Service Representative – White-Glove Concierge LevelBogota, D.C., Capital District, Colombia 3 days agoCustomer Service Assistant (Fully Remote)We’re unlocking community knowledge in a new way. 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