Technical Author (multiple roles and seniority levels) We are building documentation capacity at scale. Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This role is part of our efforts to achieve this goal, as a Technical Author at Canonical. The Role A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. - Create, maintain and improve software documentation - Work with engineering team members, to help them make effective documentation contributions - Influence the development of the product, as an expert user of the product, who has important opinions about its function and design - Engage with user communities to ensure that our documentation meets their needs - Encourage and support community engagement in and contribution to documentation - Help standardise the structure, presentation, style and language of content across products - Collaborate with documentation peers to advance the state of the art in documentation at Canonical What We're Looking For We're looking for someone who: - Cares deeply about functional written communication - Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation - Has a record of community engagement, in open-source software, documentation, research or other disciplines - Is sympathetic to the needs and challenges of open-source software and its communities - Demonstrates technical curiosity, and is fascinated by software technology and its challenges - Has demonstrable documentation skills, insight and enthusiasm - Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages Nice-to-Have Skills We also consider candidates with: - Deep technical domain knowledge - Open-source community leadership and management - User-experience, interaction or visual design About Us Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software.