At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. The primary responsibility of this Sr Sales Tracing/Chargeback Analyst role is to support initial agreement setup for tracing and chargeback agreements for the US market in the source system of Vistex or SAP. Further, once set up, this position will be responsible for processing tracing reports and claims from distributors and hospital warehouse systems according to the established system requirements for uploading into the Vistex system. This position works directly with distributors and/or commercial leaders as needed to address any questions on the information that they provide as well as tracing and claim issues. The position is responsible for reviewing the accuracy of customer information and making updates to existing information as needed as well as setting up distributor to Medtronic customer cross references. This work is performed periodically (weekly, monthly) as new data is received from distributors and completed within the monthly schedule that is set forth each month. A large focus is placed on providing great service to our business partners and customers. The secondary responsibility is to contribute and/or represent the department through completion of specific projects as defined in yearly objectives. This will be a hybrid role in Bogotá. Responsibilities may include the following and other duties may be assigned: Solid understanding of contract pricing and business rules for customer pricing and contract eligibility Working in the Vistex and/or SAP system to understand and resolve tracing or claim in a timely and efficient manner each month Analyze root cause for reoccurring contract discrepancies and work with distributors to get contract eligibility in sync Responsible for reviewing distributor resubmissions to research and confirm if the distributor claim is valid/correct Participate in conference calls with distributors or stakeholders to discuss and work through high dollar issues Assist with sales inquiries that may result in corrections for unit of measure, customer cross reference, and different contract eligibility issues Participate in Continuous Improvement efforts, standard monthly meetings to review metrics, and other special events as needed Work on special projects as required Required Knowledge and Experience: Three or more years of a customer-facing, financial, sales support, record to report, accounting, or analytic roles Experience working with data and analysis tools such as Excel Strong logic and analysis skills Ability to interpret contracting language Knowledge using Microsoft Office suite Working knowledge of Vistex rebate, SAP, BOXI, is advantageous Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. #J-18808-Ljbffr