Job Description We are seeking a highly organized and proactive Digital Project Coordinator to support our Client Experience (CX) team. This role is critical to optimizing internal workflows that drive client satisfaction, increase retention, and enable cross-sell/upsell opportunities across our portfolio of digital marketing services. Main Responsibilities: - Serve as a strategic right hand to CX leadership: manage calendars, prep for meetings, prioritize follow-ups, and ensure timely communication. - Assist in preparing materials for client Quarterly Business Reviews (QBRs), cross-functional team meetings, and executive presentations. - Handle sensitive information with confidentiality and professionalism. Project & Workflow Management: - Own end-to-end internal project coordination related to client retention initiatives, account health tracking, and upsell/cross-sell planning. - Build and maintain Asana task boards, timelines, and progress trackers for leadership priorities. - Coordinate with internal teams (Revenue, Strategy, Operations & People) to ensure smooth handoffs and aligned objectives. Client Retention & Growth Enablement: - Track and support execution of client retention efforts, including satisfaction surveys, renewal checkpoints, and milestone touchpoints. - Monitor and flag cross-sell/upsell opportunities based on client lifecycle and service gaps. - Support rollout of new CX processes that enhance client experience and retention. Operational Support: - Streamline team rituals (weekly syncs, quarterly planning, monthly metrics reviews) and maintain centralized documentation. - Assist in the development and dissemination of CX best practices, templates, and playbooks. - Report on team Key Performance Indicators (KPIs) and help identify process improvement opportunities. Requirements Role Requirements: - 3+ years in an executive assistant, project manager, or operational support role (agency experience preferred). - Proven success in managing complex projects with multiple stakeholders. - Excellent written and verbal communication skills. - High proficiency in project management and productivity tools (e.g., Google Workspace, Slack, Asana). - Detail-oriented, proactive, and solution-focused. - Strong understanding of client lifecycle and digital marketing agency dynamics is a plus. Benefits What We Offer: - A dynamic work environment with a people-first approach. - Ongoing training and professional development opportunities. - A comprehensive benefits package, including medical, dental, and vision insurance. - A generous 401(k) matching program. Mission Critical Responsibilities Key Performance Indicators: - Client retention rate and timeliness of client health check initiatives (completed vs. planned). - Number of identified growth / upsell opportunities supported through internal tracking. - % of leadership projects delivered on time and task completion rate within Asana. - % reduction in administrative turnaround times for the leadership team. - Accuracy and completeness of reporting dashboards and documentation.