Descripción de la publicación: **CUSTOMER SERVICES MANAGER** **CALI, COLOMBIA** Are you looking to expand your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you! This is a hybrid position with the flexibility to work both virtually and from our Cali office, Colombia. **Aon is in the business of **making** **better** **decisions** At Aon, we shape decisions for the better in order to protect and enrich the lives of people around the world. As an organization, we are united through trust as an inclusive and diverse team, and we are passionate about making better decisions and we are passionate about helping our colleagues and clients succeed. **What will the day look like?** Lead the global, regional and local Corporate Customer Service strategies for multinational and corporate accounts, generating contributed and a high level of customer satisfaction in meeting their needs, with the purpose of positioning our company as the best in the market in the accompaniment and consulting in the administration of insurable general insurance programs and to sustainably grow the assigned portfolio, ensuring compliance with sales and retention budgets, customer loyalty and a high level of commitment to our employees and colleagues. commitment to our collaborators and colleagues.- Achievement of goals in Commercial Risk budgets in sales in Renovations (existing) and New Business (New New New and New Additional).- Achievement of goals in Customer Retention and Roll over indicators.- Execution of value propositions presented to and accepted by the clients of the assigned portfolio.- Fulfillment of goals in customer satisfaction survey result indicators.- Financial management of client portfolio and business lines.- Leadership of high performance teams and teamwork.- Motivation and engagement of colleagues- Performance and development of collaborators **Skills and experience that will lead you to success**- Experience: 10 years in the Insurance or Insurance Brokerage Industry, customer service orientation, accountability customer service, accountability for budget results and team leadership. team leadership.- Technical knowledge: In General Insurance (Property and Casualty). Technical: In General Insurance (Property, Financial Lines, Auto, among others). others)- Studies and/or specialties: Professional graduate in related careers (Administration,- Industrial Engineering, Economics, Law and related fields).- Languages: English advanced.- Technological Technological: Office with advanced level in Excel. **How we support our colleagues** In addition to our our comprehensive benefits package, we foster a diverse workforce. In addition, our agile and inclusive environment allows you to manage your well-being and work-life balance, ensuring that you can give your best to your colleagues. work-life balance, ensuring that you can be your best at Aon. your best at Aon. In addition, all colleagues enjoy two “Global Wellbeing Days each year, which encourages them to take time to focus on themselves. focus on themselves. We offer a variety of workstyle solutions, but we also solutions, but we also recognize that flexibility goes beyond the workplace.... workplace... And we're all for it - we call it Smart Working! Our culture of continuous learning inspires and equips you to learn, share and grow, helping you achieve your and grow, helping you reach your full potential. As a result, at Aon, you're more connected, more relevant and more valued. Aon values an innovative and diverse workplace where all colleagues feel empowered to be themselves. Aon prides itself on being an equal opportunity workplace. Aon prides itself on being an equal opportunity workplace. Aon provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, sexual orientation, gender identity, national origin, age, disability, veteran, veteran or veteran's status. sexual orientation, gender identity, national origin, age, disability, veteran, marital status, domestic partner or other legally protected status, marital, domestic partner or other legally protected status. interview process and to perform the essential functions of the job once onboard. Aon values an innovative and diverse workplace where all colleagues feel empowered to be authentic. empowered to be authentic. Aon prides itself on being an equal opportunity workplace. equal opportunity workplace. “AON is a company that values people and everyone is important. We are We are committed to creating and maintaining an inclusive and diverse work environment in which all employees are treated with dignity and respect. where all employees are treated with dignity and respect. At AON, discrimination race, ethnicity, color, religion, national origin, sex, gender identity, sexual orientation, or any other protected stat