Appgate Bogota, D.C., Capital District, ColombiaJoin or sign in to find your next jobJoin to apply for the Customer Success Mngr CO role at AppgateAppgate Bogota, D.C., Capital District, Colombia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Mngr CO role at AppgateLead renewal discussions and negotiations with customers/partners, ensuring timely and successful renewals. Making sure to get the level of revenue and customer retention assigned for the period.Proactively engage with customers to ensure successful onboarding, adoption, and usage of products/servicesPrepare and lead follow-up sessions or Executive Business Review (EBR) sessions for clients, in which you present the main service/product metrics, industry trends and establish a conversation with the client that allows to highlight the value of the Appgate offer as well as understand points for improvement.Accompany and lead the customer journey of a client from the moment they acquire an Appgate solution and throughout the duration of the contract. Starting with the onboarding process and continuing permanently with executive sessions and constant communication, which ensure a successful implementation and use of Appgate solutions.Collaborate with sales team to identify upsell and cross-sell opportunities. "Proactively identify the potential risks related to a renewal or the continuity of a Client, alerting the related channels and internal areas of Appgate to find actions that allow continuity to services and maintain customer satisfaction. "Act as a customer advocate within the company, providing feedback to internal teams to improve customer experience.Position the corporate message in customers, related to updates, new versions and functionalities of products and services. "Drive the adoption and onboarding of Appgate's products at organizations to help our customers.Responsible for ensuring that customers are continuously trained and informed about resources, tools, and content to stay up to date on the company's services and products. They help customers maximize the value they receive from the company by providing ongoing education and support.FunctionsLead renewal discussions and negotiations with customers/partners, ensuring timely and successful renewals. Making sure to get the level of revenue and customer retention assigned for the period.Proactively engage with customers to ensure successful onboarding, adoption, and usage of products/servicesPrepare and lead follow-up sessions or Executive Business Review (EBR) sessions for clients, in which you present the main service/product metrics, industry trends and establish a conversation with the client that allows to highlight the value of the Appgate offer as well as understand points for improvement.Accompany and lead the customer journey of a client from the moment they acquire an Appgate solution and throughout the duration of the contract. Starting with the onboarding process and continuing permanently with executive sessions and constant communication, which ensure a successful implementation and use of Appgate solutions.Collaborate with sales team to identify upsell and cross-sell opportunities. "Proactively identify the potential risks related to a renewal or the continuity of a Client, alerting the related channels and internal areas of Appgate to find actions that allow continuity to services and maintain customer satisfaction. "Act as a customer advocate within the company, providing feedback to internal teams to improve customer experience.Position the corporate message in customers, related to updates, new versions and functionalities of products and services. "Drive the adoption and onboarding of Appgate's products at organizations to help our customers.Responsible for ensuring that customers are continuously trained and informed about resources, tools, and content to stay up to date on the company's services and products. They help customers maximize the value they receive from the company by providing ongoing education and support.RequirementsBachelor's degree in business management, marketing, computer engineering, electronic engineering or related field3+ years of experience in customer success, account management, or salesLanguagesSpanish Level: Native.English Level: Advanced.KnowledgeProficiency in SalesforceExperience in B2B Customer success in a related or technology industry.In-depth knowledge of client relationship management strategies.Customer relationship management skills..Great interpersonal, communication, and collaboration skills.Great problem-solving and analytical abilities.Excellent organizational and time management skillsCertificationsCCSM Lvl 1, CCSM Lvl 2, Lvl 3, Lvl 4. 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