Responsible for effective management and support of day to day technical order processing operations and interactions of our digital platforms which includes Salesforce, CommerceCloud, SAP AFS, and IBM Sterling, guarantying that eCom orders are all processed, invoiced and arrived to adidas group consumers, focusing on Customer Satisfaction and NPS - Manage the operational activities and resources related to fulfillment by closely monitoring the performance of the Central Distribution Centre (CDC) the carriers, marketplaces and related systems - Work with distribution center and omnichannel teams to support and monitor fulfillment processes and provide data analysis as requested - Be on top of business insights (i.e. service analysis) and industry trends and act as a key contributor in improvements and enhancements that serve the customer experience in the delivery service that adidas provides including the return process - Support operationally focused projects from a technical feasibility standpoint throughout implementations/go-lives/sustain phases for LAM countries - Drive and support project implementations or upgrades by performing testing on backend and frontend system related topics like omnichannel, OMS, app development & partner program implementations for the adidas digital channel. - Identify interdependencies with other functional areas and solve issues proactively - Conduct continuous analysis and monitoring of transactions, fulfillment processes and inbound/outbound order flow - Identify interdependencies with other functional areas and lead the escalation and solution of incidents, according to their severity and impact to the business SLAs. - Support Customer/Legal/Fiscal information requests from law enforcement authorities in alignment with legal and data protection departments - Create a supportive work environment in which employees are coached, trained and provided with career opportunities through development - Be the key operational center of excellence **Key Relationships**: - Customer Service Teams - Operations & Services Team - Digital Analytics teams - adidas LAM Markets - Global IT and projects teams - Local LAM warehouse teams - Local LAM Finance/Tax teams - Regional DTC & DPC teams **Key Responsibilities**: - Responsible for effective management and support of day to day technical order processing operations and interactions of our digital platforms which includes Salesforce, CommerceCloud, SAP AFS, and IBM Sterling, guarantying that eCom orders are all processed, invoiced and arrived to adidas group consumers, focusing on Customer Satisfaction and NPS - Manage the operational activities and resources related to fulfillment by closely monitoring the performance of the Central Distribution Centre (CDC) the carriers, marketplaces and related systems - Work with distribution center and omnichannel teams to support and monitor fulfillment processes and provide data analysis as requested - Be on top of business insights (i.e. service analysis) and industry trends and act as a key contributor in improvements and enhancements that serve the customer experience in the delivery service that adidas provides including the return process - Support operationally focused projects from a technical feasibility standpoint throughout implementations/go-lives/sustain phases for LAM countries - Drive and support project implementations or upgrades by performing testing on backend and frontend system related topics like omnichannel, OMS, app development & partner program implementations for the adidas digital channel. - Identify interdependencies with other functional areas and solve issues proactively - Conduct continuous analysis and monitoring of transactions, fulfillment processes and inbound/outbound order flow - Identify interdependencies with other functional areas and lead the escalation and solution of incidents, according to their severity and impact to the business SLAs. - Support Customer/Legal/Fiscal information requests from law enforcement authorities in alignment with legal and data protection departments - Create a supportive work environment in which employees are coached, trained and provided with career opportunities through development - Be the key operational center of excellence **Key Relationships**: - Customer Service Teams - Operations & Services Team - Digital Analytics teams - adidas LAM Markets - Global IT and projects teams - Local LAM warehouse teams - Local LAM Finance/Tax teams - Regional DTC & DPC teams Manager Cross Border Operations **Purpose & Overall Relevance for the Organization**: As a Manager in Cross Border Order Operations at adidas ecommerce channel you are responsible for specific business processes affecting key stakeholders in global, regional and local environments in both front and back end environments. Your task is to drive standardization and continuous improvement of assigned processes in collaboration with markets and other business sta