Who we are We are a worldwide market-leading provider of financial services for merchants doing business with international travellers. Our network contains 270,000 merchants worldwide in 40 countries offering services to more than 30,000 travellers every day. Global Blue introduced the concept of Tax Free Shopping and now offers a wide range of services that help consumer shop and spend wisely when they are in foreign countries, and merchants and banks increase their revenues from the lucrative traveler market. The company’s ambition is to become the beacon for international shopping and spending across the globe **Requisitos**: **Skills and education**: IT or Technology education; 2 - 5 years’ experience in a similar position; Technical back ground as IT Service Desk or Technical Support (First Level); Understanding of Pc, Operating Systems, Networks and Point-of-sale related technology and transactional systems; Familiar with Ticketing Systems. Skilled on electronic Kiosk’s support is definitely a plus Nice to have experience on Payment Systems/Solutions. Proven understanding of customers’ needs and able to provide solutions or escalate issues; Strong customer service orientation; Technical English required to be trained and escalate issues. Independent and self-motivating personality, able to work under remote management; Strong resolution orientation, interpersonal, communication and organization skills; Ability to work in team and present ideas clearly and concisely; Willingness to travel (max 50%), through Colombia and other area countries if required Own mobility is a plus You will have a variety and challenging job in a fast growing international Company with excellent development potential. Location: Bogotá