Sportzcast Support and Onboarding Officer A bit about us Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands, and fans through official live data. Our mission is simple: we champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA, and NCAA choose to work with Genius Sports. The Role As a support and onboarding officer for our Sportzcast team, you will be part of a helpdesk operation supporting technical systems for various sports teams, leagues, federations, and customers worldwide. This role involves providing installation and ongoing support to customers, teams, or league personnel. You should have technical support expertise, a customer service mindset, enjoy working in a fast-paced environment, and be willing to be hands-on in assisting customers and support team members. This is an excellent opportunity for someone passionate about sports and looking to advance their career in IT. MAIN RESPONSIBILITIES Assist remotely with site surveys and installations, including hardware/software setup. Provide technical assistance for queries/issues related to computer systems, software, and hardware. Log, track, and resolve issues using the help desk application. Document the support process, including decisions and actions taken. Use diagnostic utilities to troubleshoot and test fixes for permanent resolution. Perform follow-ups after resolution as needed. Help develop checklists, guides, and processes to support customers and help desk operations. Escalate issues appropriately and collaborate with the development team. Contribute to process or product improvements. Meet help desk metrics and SLAs. Perform occasional shipping and receiving of products. Perform other tasks as directed by the line manager. REQUIRED SKILLS Previous helpdesk experience working with hardware components. Understanding of IT network topology, including TCP/IP, subnetting, firewalls, and routers. Knowledge of Binary and ASCII data formats. Comfort working in diverse environments. Strong time management and organizational skills. Analytical thinking and problem-solving skills. Supportive and collaborative team player. Ability to meet tight deadlines and prioritize tasks. Excellent written and verbal communication skills. Willingness to work shifts, including evenings, weekends, and holidays. DESIRABLE SKILLS Experience or training with circuit boards, troubleshooting, or repairs. Basic knowledge of electronic devices and configuration. Experience with Atlassian tools (Confluence, Jira). Knowledge of Office 365. Experience with ticket logging systems. What’s in it for you? Competitive salary, annual leave, health insurance, skills training, and more depending on location. Benefits also include social events, team building, sports tournaments, charity days, and wellbeing activities. How we work We adopt a flexible ‘Ways of Working’ framework, offering remote work and flexible schedules. Our employees are encouraged to innovate, collaborate, and grow with the organization. Genius Sports is proud to be an equal opportunities employer, welcoming applications from all backgrounds and abilities. Please inform us if you need assistance during the recruitment process due to a disability. #J-18808-Ljbffr