Join to apply for the Customer Support Supervisor role at Growe TalentsJoin to apply for the Customer Support Supervisor role at Growe TalentsOur client, Growe, is a leading business advisory and services group in iGaming and Entertainment. ?reators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.Perfect for those who aim to:Oversee daily operations, ensuring agent productivity and adherence to schedules;Work with agents to provide real-time support and constructive feedback on performance;Lead team meetings to share updates and reinforce training objectives;Address escalated customer issues and manage emergency ticket handling when required;Monitor customer interactions to maintain compliance with quality standards;Track performance metrics, such as response and resolution times, to ensure efficiency;Collaborate with other teams on projects aimed at improving support operations;Manage project timelines, deliverables, and outcomes to support organizational goals;Provide regular updates to senior management on support operations and project progress.Experience you'll need to bring:Proven experience in a leadership role within the gambling industry or in customer support department;Strong leadership and team management skills;Proficiency in customer support tools and technology;Analytical skills for data-driven strategic planning;Knowledge of industry regulations and best practices;Advanced level of English (written and spoken).It's a perfect match if you have those personal features:Strong organizational and prioritization skills to meet deadlines;Excellent communication and interpersonal abilities;Ability to work effectively in a fast-paced environment and handle pressure;A collaborative mindset with excellent team-player abilities;Proactive problem-solving skills to address complex issues promptly.Our clients offer competitive benefits to support your professional and personal growth, including:Health & Wellness Focus;Global Medical Coverage;Growth Opportunities;Benefits Programs (compensation for the gym/stomatology/psychological service & etc. );Performance-Driven Rewards;Dynamic Work Environment.Apply, and let your growth journey begin.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesBusiness Consulting and ServicesReferrals increase your chances of interviewing at Growe Talents by 2xSign in to set job alerts for "Customer Support Supervisor" roles.Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 weeks agoCabify Logistics - Customer Experience SupervisorBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia COP1,300,000.00-COP2,200,000.00 7 months agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 3 days agoCryptocurrency Team Lead / Supervisor (BOG)Bogota, D.C., Capital District, Colombia 2 weeks ago!Urgente¡ Team leader sector Financiero Call CenterBogota, D.C., Capital District, Colombia 3 months ago!Urgente¡ Team leader sector Financiero Call CenterBogota, D.C., Capital District, Colombia 3 months agoBogota, D.C., Capital District, Colombia 1 week agoTeam Leader IGT Solutions Portuguese / SpanishBogota, D.C., Capital District, Colombia 4 months agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr