Technical Support Specialist Unlock your full potential by mastering new technical skills and achieving challenging goals with our forward-thinking approach. Key Responsibilities: - Deliver exceptional technical support through calls, chats, and interactions to ensure customer satisfaction. - Resolve complex support inquiries by gathering data to improve troubleshooting efficiency. - Maintain working knowledge of client products and services. - Communicate with developers and other departments to identify and troubleshoot technical issues. Required Skills: - Excellent English communication skills (at least C1 for both spoken and written). - Prior experience in tech support, desktop support, or a similar role. - Strong analytical and problem-solving skills, attention to detail. - Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking). - Basic understanding of cybersecurity and working experience with ISPs. - Customer-oriented and responsible attitude. - Excellent interpersonal skills. Benefits: Join a global leader in outsourced customer support where you can grow professionally while enjoying a flexible schedule and work-life balance. Our multicultural and multilingual environment allows you to develop your skills and expertise. Desirable Skills: - Experience with Zendesk or similar CRM systems. - Experience with engineers. - Degree in computer science or information technology. - Certification in Microsoft, Linux, or Cisco. - Experience with remote desktop applications and help desk software.