This role focuses on delivering high-quality technical support to customers across a range of complex IT systems and applications. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues efficiently. Additionally, they will have excellent communication skills, both written and verbal, to effectively interact with internal stakeholders and customers. - Key Responsibilities: - Monitor server performance, memory utilization, CPU, file systems, databases, and batch jobs to identify and resolve operational issues. - Maintain operational documentation, such as incident tracking and run books. - Produce metric reports, including daily production status. - Review client support tickets and requests under service SLAs. - Resolve level 2 and level 3 issues, documenting issues in the customer support portal. Required Skills and Qualifications: - At least 2 years' experience in application/production support with cloud-based hosting administration, management, and performance tuning under high availability SLA environments. - Excellent English communication skills (B2 or higher). - Experience with Unix, Linux, Windows, Tomcat, SSH, and basic scripting skills. - Knowledge of SQL Server, Oracle, and MySQL. - Ability to work independently and as part of a team, with strong time management and prioritization skills. Benefits: - A competitive salary package. - A dynamic and supportive work environment. - Ongoing training and development opportunities. Additional Information: - This is a full-time position based in Bogotá, Colombia. Seniority Level: Entry-level Employment Type: Full-time Job Function: Information Technology Industry: IT Services and IT Consulting ],