Operations Manager Role The Operations Manager plays a pivotal role in ensuring the smooth day-to-day operation for both internal and external clients. This includes setting the tone for every interaction, providing resolutions, and guaranteeing a seamless operation. This is an exciting opportunity to be part of our team as we strive to provide exceptional service to our clients. - Maintain effective communication with staff and clients to ensure alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls. We are seeking a highly skilled and experienced individual to fill this key position. Key Responsibilities: 1. Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements. 2. Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups. 3. Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing. Required Skills and Qualifications: - Advanced English proficiency. - Microsoft Office (Teams, Outlook), LSG Portal, 3CX. Benefits: - High competitive salary. - Schedule from Monday to Friday (Weekends Off). - Growth opportunities. Located in: Barranquilla City. Seniority Level Mid-Senior level Employment Type Full-time Job Function Outsourcing and Offshoring Consulting