Operations Manager We are seeking a dynamic Operations Manager to lead and manage our business operations at TaskUs. This role involves overseeing a team of up to 150 FTEs, maintaining client relationships, and ensuring KPI targets are met through innovative problem-solving. The ideal candidate will have experience managing supervisors in a call center environment, with a strong focus on performance management and employee retention. Responsibilities: - Manage day-to-day operations and team performance - Serve as the primary point of contact for clients, providing regular updates and participating in business reviews - Ensure KPIs such as CSAT, AHT, and Resolution rate are consistently achieved - Collaborate with team leaders to equip staff with necessary skills and knowledge - Scale operations and foster a positive work environment Qualifications: - B2 English level or higher - Over two years managing supervisors in a call center/BPO environment - At least one year of client management experience - Bachelor's degree in Business Administration or Management (preferred) - Excellent communication and presentation skills Job Details: - Location: On-site in Cali/The Arena or within 70 miles for Work from Home - Flexible schedule based on client needs Join TaskUs, a NASDAQ-listed company (TASK), known for rapid growth and innovative digital customer experience solutions. We serve clients across various sectors including social media, e-commerce, gaming, and more. With over 31,500 employees worldwide, we are committed to diversity and inclusion. If you're driven by growth and working with passionate teams, apply today! TaskUs is an Equal Opportunity Employer. #J-18808-Ljbffr Required Skill Profession Operaciones Y Administración De Empresas