Overview Ensure operations are functioning according to planning and scheduling, with real-time monitoring of key metrics. Generate action plans and implement necessary changes to meet contractual metrics. Communicate information in real-time to operations and document any incidents. Responsibilities Continuously track, monitor, and alert the operation team about discrepancies and deviations from the plan (such as volume, assumptions, etc.). Regularly review information accuracy. Communicate with operation leaders and clients about ongoing issues in real time, ensuring prompt responses and acknowledgment of requests. Proactively report and follow up on technological problems, documenting them in the incident log. Qualifications Technical Skills English proficiency: 80% Understanding of logico-mathematical concepts Preferred backgrounds: Engineering, Statistics, Economics, or related fields Basic computer skills Proficiency in MS Office tools Competencies and Specific Skills Problem-solving skills Attention to detail Benefits Remote work options in Bogotá, Medellín, and Tunja Salary: 2,200,000 COP + bonus of 630,000 COP Additional bonuses up to 15% of the base salary #J-18808-Ljbffr