About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point. About the role: The sub-manager of reception supervises reception operations and acts as the shift manager in the hotel when senior managers are not available. What you will do: Manage reception staff. Coordinate arrivals, departures, and billing requirements. Block rooms for arrivals and ensure discrepancies are resolved. Review daily arrivals to ensure proper handling of special attention guests, returning guests, and groups. Ensure all financial and credit procedures are followed. Follow up on credit issues with the Reception Manager and/or Credit Manager. Take action on all matters related to the safety, satisfaction, and well-being of hotel guests and employees when senior management is unavailable. Respond quickly and effectively to any emergency or security situation at the hotel. Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Respond to all guest requests accurately and promptly. Utilize a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests. Requirements: Technologist or professionals in related fields such as: Tourism and Hotel Administration, Service Management, Business Administration, Foreign Languages. 2 years of experience in similar roles. Verbal and written communication skills in Spanish and English. Advanced knowledge of hotel operating systems (PMS) and night audit processes (Opera, Zeus, TMS). Knowledge and handling of computing and electronic devices. Knowledge and handling of office tools. What we offer: Competitive salary. Excellent training and development opportunities. Free accommodation in other Four Seasons hotels and resorts. Free laundry service for employee uniforms. Free meals for employees. Hours: Full-time. #J-18808-Ljbffr