Join to apply for the Data Analyst 2 role at Twilio Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands. About The Job This position provides actionable insights into strategic operations initiatives through quantitative analysis, technical systems, and leadership in analytics. The successful candidate will work with the Customer Experience Ops Customer Intelligence team, using data to influence decision making and deliver product insights. You should be comfortable navigating complex problems, focusing on relevant data, and deriving insights and recommendations. This role involves interaction with stakeholders at all levels to inform product, compliance, and delivery strategies. Responsibilities Collaborate with technical program managers to integrate data into decision making and planning, including defining OKRs, designing reports and dashboards, and sourcing product data. Use SQL and data visualization tools to communicate insights, standardize and maintain metrics, datasets, and dashboards using tools like Tableau, Confluence, Acryl, and code. Identify and leverage data for strategic, time-critical decision making. Partner with leaders to roll out dashboards and enable their adoption. Work with product leadership to monitor and improve product performance through metrics and analysis. Ensure data quality and availability during product development and post-launch reporting. Build and maintain stakeholder relationships as a trusted advisor. Qualifications We value diverse experiences and encourage all qualified applicants to apply. While the following are required, we also welcome candidates with alternative backgrounds: 3-5 years of experience in quantitative analysis, dashboard/report building, and working with messy data to influence decisions. Ability to work independently on projects in ambiguous environments. Excellent communication skills. Proficiency in SQL and relational data languages. At least 2 years of experience managing dashboards in Tableau. Experience with data preparation and operational workflows. Desired Skills Experience in electronic communications or related fields. Knowledge of data warehousing, ETL, and distributed computing technologies. Experience with BI tools like Looker. Experience with unstructured data. Location This role is remote, based in Colombia. Travel Occasional travel may be required for in-person meetings. What We Offer Competitive pay, generous time-off, parental and wellness leave, healthcare, retirement plans, and more. Benefits vary by location. Our Values We solve problems, take initiative, and embrace new challenges. We support community involvement and encourage employees to be their best selves. If you're ready to grow and make an impact, apply now! Equal Opportunity Twilio is an equal opportunity employer. We do not discriminate based on race, religion, gender, or other protected characteristics. We provide accommodations for individuals with disabilities. Contact us at [email protected] for assistance. #J-18808-Ljbffr