**Team Leader - Customer Service (Logistics Industry)** **Location**: Medellin **Schedule**: Sunday to Thursday, 11:00 AM - 8:00 PM (Remote work on Sundays) **Contract Type**: Permanent **Salary**: $4,000,000 + Performance-Based Bonus **About Us**: We’re looking for a _**Customer Service Team Leader**_ to join our friendly team! At First Colombian Companies, there’s plenty of room to learn, develop, and explore new roles within the company. **About the Role** We’re hiring a Team Leader to manage our Customer Service team in the logistics industry. You’ll lead a group of agents, ensuring excellent support and smooth operations, while coaching them to meet performance goals. **Key Responsibilities** - Supervise and support customer service agents. - Handle escalated customer issues. - Monitor team performance and improve processes. - Collaborate with other departments to resolve logistics issues. **Requirements**: - Experience leading a customer service team (logistics preferred). - Strong communication, problem-solving, and leadership skills. - Comfortable with customer service tools. - Available to work the specified schedule. Tipo de puesto: Tiempo completo Pregunta(s) de postulación: - Let us know a little bit about your experience Experiência: - Team Leader: 2 años (Deseable) - Logística/Transporte: 1 año (Deseable) Idioma: - Inglés (Deseable) Ubicación: - Medellín, Antioquia (Deseable)