Job Description: We're a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows. Our Customer Success Specialist will build strong client relationships, guide each series from kickoff through renewal, and ensure every project delivers strategic impact. Key Responsibilities: - Lead onboarding with structured kickoff calls and milestone planning - Manage episode timelines, guest coordination, and content delivery - Use automation tools like Zapier or Make to streamline workflows and reduce friction - Provide regular updates to clients and align internal teams around timelines - Track performance metrics and turn insights into strategic recommendations - Troubleshoot production or scheduling challenges with clarity and speed Requirements: - 3+ years managing client accounts in media, SaaS, or a tech-enabled service - Proficiency with automation platforms (Zapier or Make required) - Excellent communication skills, both verbal and written - Experience managing multiple timelines in CRM or project management tools - Calm, organized, and solutions-oriented in fast-paced environments