**Position Overview**: **Responsibilities**: - Handle cancellation and return requests with empathy and assertiveness. - Offer tailored retention options to meet customer needs. - Collaborate with specialists and follow up to ensure satisfaction. - Log interactions accurately and share insights with the team. **Requirements**: - Fluent in English - 1+ year of customer service (preferred in retention or sales). - Strong communication and problem-solving skills. - CRM proficiency and results-driven mindset are a plus. **Pay**: Hourly + Incentives **Why Join Us?** Join our remote team for training, growth opportunities, and a supportive environment focused on building lasting customer relationships. Expected hours: 40 per week **Experience**: - sales: 1 year (preferred) **Language**: - english (required)