Job summary This role gives you the time to care for patients and yourself, with space to grow professionally while enjoying life beyond work. Step into a future where your skills make a real impact. Responsibilities - Extend a warm welcome and provide comprehensive assistance to patients over the phone for inquiries, appointment scheduling, and general information - Address patient queries concerning scheduling, insurance policies, and billing matters - Validate patient eligibility for appointments and procedure codes - Educate patients about insurance coverage, including copayments, coinsurance, and deductibles - Verify insurance details and collaborate with providers for accurate billing - Serve as a vital communication link between patients and healthcare providers - Dispatch telephone encounters for medication refill requests and referrals, ensuring prompt responses - Maintain accurate and detailed patient records by thoroughly documenting insurance information, appointments, and all communication history - Use electronic health record (EHR) systems efficiently to ensure data accuracy and streamlined record-keeping - Advocate for patient Qualifications - At least 1 year of experience in customer service or related jobs - English Level C1 - Previous experience in a healthcare or medical office setting is highly beneficial - A compassionate and patient-centered approach to customer service - Adeptness in handling sensitive and confidential information with the utmost discretion Benefits - 5 days work week - Weekends off - 20 vacation days in total (5 extra vacation days) - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora