An Account Manager with experience in account management, customer operations, or customer success, within the travel/hospitality sector, who has worked closely with the airline or hotel sector, is required by a large, world-leading company that provides hotel accommodation for thousands of airline and cruise liner crews during their daily layovers. The role is based in Bogotá or Medellín, Colombia. (Fluency in English, Spanish, and Portuguese is a plus) The role will be based remotely, with travel to customers' locations. Salary up to 96,000,000 COP per year (plus internet allowance) Key skills for the role of Account Manager would include At least 3 years travel/hospitality industry experience, working closely with airlines and/or hotels, is a must Customer service and negotiation/account management skills to sign contracts with hotels are ideal Strong computer skills, with an emphasis on Microsoft Office products, especially Excel Bachelor's degree from an accredited college or university Exceptional verbal and written communication skills English, Portuguese and Spanish fluency (oral and written) Key responsibilities for the role of Account Manager would include Responsible for the negotiation of hotel contracts for accommodation on behalf of airlines Build customer relationships to enhance customer retention and drive product renewals. Oversee the direction of existing airline accounts to maximise relationships to expand market/wallet share versus pre-assigned revenue quota for stays with hotels Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions. Assist with sourcing destinations by initiating the RFP process and being mindful of supplier relationships. Strategic planning and organising to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract. Conduct risk management for each destination where the client services are provided to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted. Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria Work closely with the other members of the sales team to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines Maintain spreadsheets and update databases with information Other job duties may be assigned when needed, based on the client’s or API’s needs This is an outstanding opportunity to join a large, world-leading company and develop your skills with a fast-growing organisation in the dynamic Hotel and transportation/travel industry. You will utilise your skills in areas such as Account Management, Customer Retention, Product Renewals, and working closely with major airlines. This role will involve driving excellent hotel accommodations and pricing for their crews at scale, and you will gain international experience. Opus Resourcing acts as an employment agency with respect to permanent employment. #J-18808-Ljbffr