Account Manager Job Description Purpose of the job: We are seeking a highly skilled Account Manager to strategically manage and develop client relationships. This role will oversee operations, procurement, production, and execution of client strategies and projects, with direct accountability for client spend, financial and operational performance. The successful candidate will be focused on continually driving down costs, increasing margins, and identifying new production opportunities for clients, retaining customers, and nurturing key relationships. They will ensure the team delivers beyond client expectations and achieves financial results while proactively seeking out opportunities for organic client growth and new business outside current clients. Key Responsibilities: - Lead efforts to accomplish monthly sales account budgets. - Ownership of allocated accounts, working to achieve and increase given targets. - Taking client briefs and pro-actively suggesting alternative solutions to clients – adding value, up selling and cross selling where possible. - Monitoring project budgets, within time and budget. - Liaising with the in-house team and external vendors to build the project schedule and project quotation. - Following up on all quotations sent to clients. - Identify key milestones related to project delivery and control. - Communicating clearly to clients what is being delivered and the associated costs. - Present final reports and results of projects internally and to clients. - Solving problems and offering alternative solutions, supporting pitch proposals and delivery. - Following up with clients with a wrap-up meeting and to encourage them to discuss future projects. - Maintaining regular and effective communication with management team and peers world-wide. - Pro-actively sharing knowledge with other team members and suggesting new ways of working. Knowledge, Skills & Experience: - 5-7 years' experience. - English very well and Spanish native. - Marketing / Creative agency experience with premiums & print knowledge. - Client-focused with excellent client-facing and building relationships skills. - Methodical and logical approach. - Good listening and time management skills. - Excellent written and verbal communication skills. - Commercial business drive, determination to achieve excellence. - Ability to work under pressure and meet/exceed timelines. - Willingness to continuously improve through self-development. - Highly proficient with MS Office 365 software, especially Excel and PowerPoint. - Educated to degree standard preferably in business or marketing management. - Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment.