We're hiring a Team Leader to manage daily operations for a growing call center. You’ll coach agents, track performance, and make sure targets are hit. No fluff. Just clear goals, real responsibility, and a team counting on you. - Lead and support a team of call center agents - Monitor daily KPIs and team performance - Handle escalations and resolve customer issues fast - Give feedback and coach team members - Report team results to upper management - Help with training new hires - 1+ year of experience managing a call center team - Strong leadership and communication skills - Ability to work under pressure and hit goals - Good problem-solving skills - Must be based in Cali, Colombia (no remote work) Pay: $1120 USD/month Ready to take the next step? Apply now.