The role of Client Onboard Analyst 1 involves working closely with internal partners to ensure seamless execution of assigned tasks. Key Responsibilities: - Process client requests related to system setup, including updates to signatories and documentation lodgment. - Maintain systems and collaborate with internal partners to ensure compliance with documentation related to account opening and maintenance processes. - Respond to client and internal inquiries in a timely and accurate manner. - Prepare and archive documentation as required. - Ensure adherence to bank regulations while processing client requests. - Stay up-to-date with current procedures, internal rules, external regulations, and follow changes in these documents. - Document operation procedure updates and process clients' instructions with the highest accuracy and effectiveness. - Verify and authorize data entered into systems, ensuring all queries are dealt with efficiently and promptly. - Escalate urgent or risk issues through the appropriate channels. - Support other teams/employees upon supervisor's instruction, including movement to another team and/or process. - Perform other crucial tasks instructed by supervisors, such as participation in trainings, projects, conference calls, and systems testing. - Ensure high levels of client satisfaction through strong product, process, and client knowledge. - Identify and suggest process improvements, assisting in their implementation. - Understand procedures and controls for operational processes and support Manager with quality assurance process. - Responsible for coordinating projects around internal processes and participating in user acceptance tests of new systems. - Execute day-to-day responsibilities and other work instructed by supervisor related to this function. - Deliver routine and defined tasks daily, developing knowledge of the broader context in which work is being performed. - Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. Qualifications: - Previous experience in financial services preferred. - Knowledge of bank products in the scope of opening and maintaining of bank accounts, customer communication experience (internal/external), and knowledge on the field of finances and banking. - Flexibility, team spirit, loyalty, high attention to detail, good PC skills (Excel, Word), fluency in both written and spoken English, ability to work under pressure, and meet deadlines. Education: - Bachelor's/University degree or equivalent experience Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.