Customer Success Manager - LATAM (remote) dLocal Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Customer Success Manager - LATAM (remote) role at dLocal Customer Success Manager - LATAM (remote) dLocal Bogota, D.C., Capital District, Colombia Join to apply for the Customer Success Manager - LATAM (remote) role at dLocal Get AI-powered advice on this job and more exclusive features. Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What’s the opportunity? We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? - Working with both our internal teams as well as clients. - Providing “voice of customer feedback” to internal dLocal teams. - Developing effective long-term key customer relationships. - Collaborating with customers to understand their goals and ambitions. - Prioritizing discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align project plans with milestones and goals. - Developing Customer Success methodologies and owning team initiatives that improve productivity. - Interacting and working with different areas of the company. What skills do I need? - Excellent communication skills, active listening, self-motivation, problem-solving, and multitasking abilities in a fast-paced environment. - Fluent in written and verbal English. - Customer Success experience (B2B preferred). - Advanced Excel skills. - Experience in payments is a huge advantage. - Background in Project Management or Customer Success Management with a proven track record. - Ability to travel. - Team spirit and proactive behavior. What do we offer? - Remote work flexibility. - Flexible schedules driven by performance. - Dynamic fintech environment fostering creativity. - Referral bonus program. - Access to Premium Coursera subscription for learning & development. - Free language classes (English, Spanish, Portuguese). - Monthly social budget to connect with your team. - dLocal Houses for remote coworking and travel. - For non-IT roles in Montevideo, 55% office attendance is required. What happens after you apply? Our Talent Acquisition team is committed to providing a great candidate experience. We will review your CV and keep you informed via email at each step. You can also explore more about dLocal on our webpage, LinkedIn, Instagram, and YouTube. Seniority level - Not Applicable Employment type - Full-time Job function - Other Referrals increase your chances of interviewing at dLocal by 2x Set job alerts for “Customer Success Manager” roles. Bogota, D.C., Capital District, Colombia 5 days ago #J-18808-Ljbffr